Rogers Wireless’ website blows

Sunday, September 21, 2008

The one good thing about Rogers Wireless’ really shitty customer service is that waiting on hold gives me time to take snapshots of their non-functioning website — the reason that I’m waiting on hold in the first place — and blog about it:

A contributor to Rogers' bad customer service: a non-functional website

I’ve been trying to change my price plan online for 3 days now, and keep getting the above error. After 20 minutes on hold, I got through to a CSR who changed my plan, but think about what that costs them in terms of that person’s time, not to mention the ill will from me because I couldn’t do this on the website?

I’ve moved to a month-to-month plan now that my contract is up, and will be waiting for the new GSM entrants into the Canadian wireless market in the spring to see if there’s one who can provide the wireless service that I want and have a decent self-service website.

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