It’s been a few days since I last posted about how Netfirms sucks, not because they stopped sucking, but because there wasn’t anything new to report. Today, they rise to new heights of suckage: I haven’t been able to get into my webmail for some time now this morning.
I’m quite sure that calling their technical support will have the same result as last time: they walk me through the process to recreate the error, put me on hold for 10 minutes, then come back and ask me to try again. Since their servers act fairly erratically, chances are that sometime in that 10 minutes (when you can be sure that I’ll still be trying to do whatever it is that isn’t working), I’ll be able to connect at least briefly, and then they can close the issue. They refuse to deal with the bigger issue of the servers being either grossly undersized or incompetently managed, and experiencing frequent outages.
I’m still not getting on the first page of Google results when I search for “netfirms sucks”, I’m way down on page 3, but I’ll keep trying.